Southwest Airlines has been receiving some praise from the public after passenger Peggy Uhle revealed that the airline turned a plane around so that she could speak to her husband after her son fell into a coma.
The mother was flying from Chicago to Columbus, Ohio when her 24-year-old son fell into a coma. Unfortunately, Peggy’s husband had tried to call her but he was unable to reach her since she had already turned off her phone in preparation for departure.
Her husband ended up calling the airline in order to deliver the tragic news. That’s when customer service representatives alerted the pilot to abandon take-off and head back to the gate so that Peggy could call back her husband. But they didn’t just end their considerate actions there.
‘They offered a private waiting area, rerouted my luggage, allowed me to board first, and packed a lunch for when I got off the plane in Denver,’ Peggy said to travel blog BoardingArea.com. ‘My luggage was delivered to where I was staying, and I even received a call from Southwest asking how my son was doing.’
‘Employees are empowered at Southwest to go above and beyond the call of duty and follow their hearts to make decisions that positively impact our Customers,’ said Southwest spokesperson Thais Hanson in a statement.
‘We’re certainly proud of, but not surprised by, any of the hard work that went into doing the right thing for Ms. Uhle and her family,’ the statement continues.
According to Peggy, she has not been charged for any of the additional services.